Responsible Gaming
at pcluck
pcluck believes that gambling should always be a form of entertainment — never a source of stress, debt, or harm. Our responsible gaming programme gives every player in Bangladesh the tools and knowledge to stay in control, set limits, and seek help whenever they need it.
01 Our Commitment to Responsible Gaming
At pcluck, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond, and we understand that for a small number of players, gambling can transition from entertainment into something more problematic. Our job is to help prevent that transition wherever possible and to provide clear, compassionate pathways to support when it occurs.
pcluck is committed to providing a safe, fair, and transparent environment for all players aged 18 and above. We implement industry-leading safeguards at both the technical and human level — including automated monitoring systems that flag unusual betting patterns, deposit velocity checks, and proactive outreach by our support team when early warning indicators are detected.
This page sets out everything you need to know about how pcluck supports responsible gaming: the tools available to you, how to recognise problem gambling behaviour in yourself or someone close to you, and where to turn for professional help. We encourage every player to read it carefully before and during their time with pcluck.
pcluck's responsible gaming programme is guided by a single principle: gambling must remain a form of entertainment. The moment it stops being enjoyable — and starts causing financial, emotional, or social harm — it is time to pause, reflect, and seek support. pcluck makes that process as straightforward as possible.
As a platform that accepts bKash, Nagad, Rocket, and Upay deposits alongside traditional bank transfers, pcluck is conscious that the ease and speed of mobile payments in Bangladesh can lower the friction around gambling spend. Our deposit limit tools are specifically designed to counterbalance this friction reduction by giving players a clear, enforceable cap on how much they can put into their account — across daily, weekly, and monthly windows.
02 Age Restriction & Verification
How We Verify Age
Every pcluck account undergoes Know Your Customer (KYC) verification before the first withdrawal is processed. As part of this process, players are required to submit a government-issued identity document — such as a Bangladesh National ID card, passport, or driving licence — that confirms their full legal name and date of birth. Players who cannot demonstrate that they are 18 or older will not be permitted to withdraw funds and may have their account closed.
Protecting Minors Online
pcluck strongly encourages parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. If you share a device with a minor, please ensure that your pcluck account is password-protected and that you log out fully after each session. Do not allow minors to observe extended gambling sessions, as this can normalise gambling behaviour at a formative age.
Widely used parental control tools include Net Nanny, Qustodio, and the built-in parental controls available on Android and iOS devices. These tools can be configured to block access to gambling-related websites and apps.
If you suspect that a minor has accessed or is attempting to access pcluck, please contact us immediately at support@pcluck.net. We treat all such reports with the utmost seriousness and will act within hours of receiving a credible report.
03 Warning Signs of Problem Gambling
Problem gambling rarely announces itself suddenly. It tends to develop gradually, and many players do not recognise the signs until significant harm has already occurred. The following indicators — drawn from internationally recognised problem gambling research — are warning signals that gambling may have moved beyond healthy entertainment. If several of these apply to you or someone you know, it is time to take action.
Experiencing one of the above warning signs occasionally does not necessarily indicate a gambling problem. However, if you recognise three or more of these patterns occurring regularly, we strongly encourage you to use the self-assessment tool in the next section and to speak with a member of our support team at support@pcluck.net.
04 Self-Assessment
Honest self-reflection is one of the most powerful tools in responsible gambling. The following questions are adapted from the internationally validated Problem Gambling Severity Index (PGSI). Read each question carefully and consider your honest answer. If you answer "sometimes", "often", or "almost always" to three or more of these questions, we recommend activating one or more of the player protection tools described in the next section, and contacting our support team for a private, non-judgmental conversation.
Over the past 12 months, consider the following:
This self-assessment is not a clinical diagnosis. It is a reflection tool to help you evaluate your own relationship with gambling. pcluck will never penalise you for completing this assessment or for approaching our support team. Your privacy is fully protected under our Privacy Policy.
05 Player Protection Tools
pcluck provides a comprehensive suite of player protection tools that you can activate at any time by contacting our support team at support@pcluck.net. All limit requests are processed within 24 hours (BST, UTC+6). Requests to reduce limits take effect immediately. Requests to increase limits are subject to a mandatory 7-day cooling-off period before taking effect, giving you time to reconsider.
Deposit Limits
Set a maximum amount you can deposit into your pcluck account within a given timeframe — daily, weekly, or monthly. Once your chosen limit is reached, no further deposits will be accepted until the period resets. You can set limits in Bangladeshi Taka (৳) or as a fixed number of transactions. Common starting limits for new players are ৳5,000/day or ৳20,000/month.
Loss Limits
Set a cap on the total amount you can lose within a defined period. Once your net loss reaches the specified threshold, your account will be temporarily restricted from placing further bets until the limit period resets. Loss limits operate across all game verticals — cricket betting, slots, live casino, and all other pcluck game categories.
Session Time Limits
Define a maximum duration for each gambling session. When your session reaches the set time, you will receive a clear notification and the option to continue (if you choose) or to log out. This tool is particularly effective at preventing the "time distortion" pattern — losing track of how long you have been playing — which is one of the most common early warning signs.
Time-Out (Cooling-Off Period)
Take a short break from pcluck without fully closing your account. Time-out periods are available for 24 hours, 1 week, 1 month, or 3 months. During a time-out, your account is suspended — you cannot log in, deposit, or place bets. Your account balance is held securely and your data is preserved. At the end of the time-out period, you can choose to reactivate or extend the break.
Reality Checks
Enable periodic on-screen notifications that display a summary of your current session: how long you have been playing, your net win/loss position for the session, and your cumulative spend for the current day or week. Reality checks can be set to appear every 15 minutes, 30 minutes, or 1 hour, giving you regular, factual anchors to assess whether your session is staying within your personal boundaries.
Self-Exclusion
Permanently or temporarily block your access to pcluck. Self-exclusion is the most powerful tool available and is recommended for players who feel they have lost control of their gambling. See the dedicated Self-Exclusion section below for full details on the options available, how to apply, and what happens after a self-exclusion request is submitted.
All player protection tools are activated by contacting pcluck support at support@pcluck.net with the subject line "Player Protection Request". State which tool you would like to activate and the parameters you want applied (e.g., "I would like to set a daily deposit limit of ৳3,000"). Our team will confirm activation within 24 hours. Limit reductions and time-outs take effect immediately upon confirmation.
06 Self-Exclusion
Self-exclusion is a formal agreement between you and pcluck that restricts your access to the platform for a specified period. It is the most decisive responsible gaming tool available and is designed for players who feel that their gambling is out of control and that temporary measures such as deposit limits or time-outs are insufficient.
Self-Exclusion Options
- Short-term self-exclusion: 6 months, 1 year, or 2 years. Your account is fully suspended for the chosen duration. You cannot log in, deposit, or receive promotional communications.
- Indefinite self-exclusion: Your account is suspended with no predetermined end date. Reinstatement requires a formal written request, a mandatory 7-day reflection period, and a personal review by the pcluck responsible gaming team. pcluck reserves the right to decline reinstatement requests where it believes resumption of play is not in the player's best interest.
- Permanent self-exclusion: Your account is permanently closed and cannot be reinstated under any circumstances. All personal data is managed in accordance with our Privacy Policy, subject to mandatory AML data retention periods.
What Happens During Self-Exclusion
- Your account is immediately suspended upon confirmation of your self-exclusion request — you cannot log in or place bets.
- Any pending bets that were placed before the self-exclusion request was submitted will be settled normally; their outcome is not affected.
- Your account balance at the time of self-exclusion will be returned to your registered bKash, Nagad, or bank account within 3–5 business days.
- All marketing communications, bonus offers, and promotional emails will be suspended immediately and will not resume for the duration of the self-exclusion period.
- If you attempt to create a new pcluck account during a self-exclusion period, your new registration will be rejected and the duplicate account will be closed. Any deposits made to a duplicate account will be refunded.
How to Request Self-Exclusion
Email support@pcluck.net with the subject line "Self-Exclusion Request". Include your registered account email address, your full name, and the type of self-exclusion you are requesting. Our responsible gaming team will acknowledge your request within 2 hours (BST, UTC+6) and will confirm full account suspension within 24 hours.
Self-exclusion is designed to be a meaningful, difficult-to-reverse step. We deliberately make the reinstatement process slow and deliberate to protect players from impulsive decisions to return to gambling. If you are in crisis right now, please also contact a professional support organisation — details are provided in the Support Resources section below.
07 Support Resources
pcluck strongly encourages any player who is concerned about their gambling — or the gambling of someone close to them — to seek professional support. The following organisations provide free, confidential, non-judgmental assistance to individuals affected by problem gambling. All services listed below operate independently of pcluck; their contact details are provided purely to help players access help.
Gamblers Anonymous
A fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. Meetings are available online and in many cities worldwide. Visit gamblersanonymous.org for a meeting schedule and peer support resources.
GamCare
GamCare is a leading provider of information, advice, and support for anyone affected by problem gambling. Their National Gambling Helpline provides free, confidential support 24 hours a day, 7 days a week. Available online at gamcare.org.uk with chat and forum support for international users.
BeGambleAware
BeGambleAware offers a safe, confidential environment for players and their families to discuss gambling problems and access treatment referrals. Their online self-help tools and guided self-exclusion resources are available internationally at begambleaware.org.
National Mental Health Helpline (Bangladesh)
The Kaan Pete Roi mental health helpline provides emotional support services in Bangladesh, including for individuals experiencing stress, anxiety, or compulsive behaviour disorders related to gambling. Operated by trained counsellors. Available for residents of Dhaka, Chittagong, Sylhet, and other major cities.
If someone you care about — a family member, partner, or friend — is showing signs of problem gambling, you are not alone. Organisations such as GamCare and Gamblers Anonymous offer dedicated support programmes for families and loved ones of people affected by gambling disorder. Reaching out on behalf of someone you are concerned about is a legitimate and courageous step.
08 Contact pcluck
Our responsible gaming support team is available 24 hours a day, 7 days a week, including during Eid, Durga Puja, Pohela Boishakh, and all public holidays in Bangladesh. Every member of our support team is trained in responsible gaming protocols and will treat your inquiry with complete discretion and without judgment.
Reach Our Responsible Gaming Team
For any responsible gaming concern — including activating player protection tools, requesting self-exclusion, or simply having a private conversation about your gambling — contact us directly:
Please use the subject line "Responsible Gaming" so your email is routed directly to our specialist team. We respond to all responsible gaming emails within 4 hours (BST, UTC+6).
All communications with our responsible gaming team are strictly confidential and are not shared with marketing, analytics, or any other internal team.
What to Expect When You Contact Us
- You will receive an acknowledgement email within 4 hours confirming that your message has been received and assigned to a responsible gaming specialist.
- A specialist will review your account history and respond with a personalised plan, which may include recommended tool activations, cooling-off options, or referrals to external support organisations.
- If you have requested self-exclusion or a deposit limit reduction, these will be applied immediately upon confirmation — you do not need to wait for the full review to complete.
- A follow-up check-in email will be sent 30 days after your initial contact to ensure you are doing well and that the measures in place are working effectively for you.
If you feel an urgent compulsion to gamble that you cannot control, please step away from your device immediately and contact a professional helpline such as GamCare or Gamblers Anonymous. You can also email us at support@pcluck.net with the subject line "Urgent — Self-Exclusion" and we will suspend your account within 2 hours, no questions asked.
Ready to Play Within Your Limits?
pcluck offers cricket betting, slots, live casino, and more — all in a secure environment designed for responsible enjoyment. Set your limits, know your boundaries, and explore our games with confidence.